Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

Please contact us prior to send returns. Did you use the product as intended ? Do you need more information about a product application or dilution ? Was it simply not the right product for what you needed help with ? All these details can be discussed on phone, if we may help you achieve better results with your product we will gladly help.

To complete your return, we require a receipt or proof of purchase.

Please send your returns to :
Autofiber Canada
4172, Blvd Laurier Est
Saint-Hyacinthe, QC Canada
J2R 2B8

There are certain situations where only partial refunds are granted :
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@autofiber.ca.

Clearance items:
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@autofiber.ca and send your item to: Autofiber Canada, 4172, Blvd Laurier Est, Saint-Hyacinthe QC J2R 2B8, Canada.

Shipping
To return your product, you should mail your product to:
Autofiber Canada,
4172, Blvd Laurier Est, Saint-Hyacinthe
QC J2R 2B8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.